FAQ

Why monitor other users on Instagram?

  • Monitoring other users’ actions can give brands and bloggers insights into their audience’s needs, preferences, and habits, their competitors’ Instagram growth strategy, and an understanding of influencers. For individual users, it’s a great way to know one’s interests better, what their family and friends do, and more about what their favorite celebrities like on Instagram.

How do we collect Instagram user actions?

  • We use publicly available data as well as big data to track user behavior and check any and all actions performed.

What kind of monitoring report will I get?

  • You’ll get handy weekly and monthly reports of all user actions in a .csv file for in-depth analytics.

Is our Instagram monitoring report accurate?

  • All Instagram likes and follows in the report are 100 % accurate. We collect data from public accounts only, so you will not be able to spy on private Instagram accounts or check likes on private accounts. We can track most Instagram likes and follows, but we do not guarantee we track them all. You will see about 5%-75% of actions performed by public Instagram accounts in your report.

Do you need my Instagram username and/or password?

  • Yes. We have an easy-to-use dashboard where you can add multiple Instagram accounts according to your subscription plan. You only pay once and then the subscription payment will be automatically charged to your credit card each month. You can cancel at any time via the account settings.

Can I monitor the user if I don’t follow him on Instagram?

  • Of course you can. You can monitor any Instagram account unless it’s private.

Can a user know that I’m monitoring him/her?

  • Absolutely not. There is no connection between you and the Instagram users we are tracking. In addition, you can delete the username from your dashboard after monitoring and leave absolutely no trace.

Do I need to stay online to monitor an Instagram account?

  • No. Everything happens in the cloud, so you can turn off the computer and forget about it.

What happens if I log out?

  • Our platform keeps monitoring Instagram user’s activity even when you’re not logged in. All operations happen on our servers, so you don’t have to be logged in to track user actions.

Can I/should I start or stop monitoring?

  • Monitoring automatically starts after you buy a subscription plan and add accounts to your dashboard. There is no need to manually start or stop monitoring. If you want to stop monitoring, you can archive the account or delete it from your dashboard. Any remaining time of the subscription month is NOT subject to a refund.

Is it possible to pay with a credit/debit card?

  • Yes, we use a safe and secure payment processing service called Stripe. Most debit and credits cards are welcome.

Can I stop a user’s activity monitoring process?

  • Yes, you can. Click the ‘Archive’ button and the user’s account won’t be tracked anymore and will be saved in your archive. Or click the ‘Delete’ button to delete the account and all reports.

Can I track private Instagram account actions?

  • We respect privacy, so you cannot monitor private Instagram accounts.